Podcast: What Does Your Customer Really Want?

Podcast: What Does Your Customer Really Want?

Here’s the reality check: if you or your customer can’t articulate the actual, bottom-line outcome, you are just doing expensive busywork. And building something literally no one cares about is a fast track to project failure. Join Chris Hamley alongside Jimmy...
Podcast: What Does Your Customer Really Want?

Podcast: Why Do People Hate Change?

In the spirit of The Performance Paradox, we are revisiting our core ideal: How to “suck less.” Here is the hard truth: You can have the perfect strategy and the best technology, but your process improvement is doomed to fail if your people don’t buy...
Podcast: What Does Your Customer Really Want?

Podcast: Why Strategy Breaks on the Warehouse Floor

Operations don’t fail because of bad strategy—they fail because execution breaks down where plans meet reality. And in distribution centers, that gap shows up fast. Right now, supply chain leaders are under pressure to move faster, do more with less, and still deliver...
Podcast: What Does Your Customer Really Want?

Podcast: The Performance Paradox

Operations look great on paper – until they hit the floor. In this first episode of Performance Paradox, host Chris Hamley brings together operators and engineers who have lived through the chaos of real-world distribution centers—and found ways to turn...