Podcast: What Does Your Customer Really Want?

Podcast: What Does Your Customer Really Want?

Here’s the reality check: if you or your customer can’t articulate the actual, bottom-line outcome, you are just doing expensive busywork. And building something literally no one cares about is a fast track to project failure. Join Chris Hamley alongside Jimmy...
Podcast: What Does Your Customer Really Want?

Podcast: Why Do People Hate Change?

In the spirit of The Performance Paradox, we are revisiting our core ideal: How to “suck less.” Here is the hard truth: You can have the perfect strategy and the best technology, but your process improvement is doomed to fail if your people don’t buy...
Podcast: What Does Your Customer Really Want?

Podcast: Why Strategy Breaks on the Warehouse Floor

Operations don’t fail because of bad strategy—they fail because execution breaks down where plans meet reality. And in distribution centers, that gap shows up fast. Right now, supply chain leaders are under pressure to move faster, do more with less, and still deliver...
Blog: Creating Demand For Process Improvement

Blog: Creating Demand For Process Improvement

Creating Demand For Process Improvement We talked last time about the need to create demand for process improvements.  The key to meaningful process improvement is getting the impacted teams to buy into the idea.  Too many times, we fall into the misperception that...
Blog: Creating Demand For Process Improvement

Blog: Why People Are Resistant to Process Improvement

The EASY and HARD Answers to Why People Are Resistant to Process Improvement We’ve seen a ton of reference to driving process improvements posted lately.  Mostly all good info, but somewhat idealistic.  The reality is that everyone can come up with something to change...